Returns & Exchanges

Returns Policy

Items must be unused and resaleable as new, including undamaged packaging and all included inserts. Failure to do so may result in your refund or exchange being refused.

Please ensure to enclose your original invoice as proof of purchase, any item(s) returned without proof of purchase will be refused. This can be the order number, name any information to identify this is your return.

Returns Address:

My Watch Strap, PO Box 314, LOWESTOFT, NR32 9GX

We highly recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by My Watch Strap has been obtained. We advise for you to obtain a certificate of postage for your records. You will be responsible for paying for your own shipping costs. Please ensure that your item is packaged appropriately before returning to us, as any damage caused to the item whatsoever during transit will remain the customer’s responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer. Returns must also include a return reason, such as for refund or exchange, so that we can process the return accordingly.

Refunds

Items must be delivered back to us within 14 days of receipt. Refunds will be issued to the original method of payment or alternatively, a gift card can be issued, should you prefer. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow up to 10 working days for this to show in your available funds. This may vary depending on your bank.

Express delivery shipping costs (including any shipping option other than the free option) and/or gift-wrapping are non-refundable.

Faults

In the unlikely event of there being any signs of a fault developing, this must be reported to us, in writing, before this develops further. If allowed to develop into a more significant issue / the extent of the damage/fault worsens, and returns will not be accepted.

Faulty items must be returned to us within 14 days of us first being notified.

Please return your item here: 

My Watch Strap, PO Box 314, LOWESTOFT, NR32 9GX

You can always contact us for any return questions at support@mywatchstrap.co.